The following transcript is computer generated

Mike Dilke: Hi, I’m Mike Dilke and you’re listening to the Relaxback UK Show, the show that explores all kinds of health topics relevant to you, your family, and your friends. Each week I talk to expert guests from a range of backgrounds to inform and entertain you.
The topic today is one that I think almost everyone has experienced: leaving a doctor’s appointment and realizing you can’t quite remember what was said, or perhaps you didn’t fully understand the medical terminology used. My guest is Bart Voorn, who is part of the team behind an app called Ditto, designed specifically to help with this problem.
Bart, welcome to the show. Why did you decide to tackle this specific issue?
Bart Voorn: Thanks for having me, Mike. It really started from personal observations and research showing that patients forget between 60% and 80% of what their doctor tells them almost immediately after leaving the room. When you’re in a consultation, you’re often stressed or receiving complex information. The brain sometimes just shuts down. We saw a need for a tool that lets the patient focus on the conversation rather than trying to take notes.
Mike Dilke: It’s a very common problem. How exactly does the Ditto app help a patient during their visit?
Bart Voorn: It’s designed to be very simple. The patient opens the app and hits record at the start of the consultation. It doesn’t require any integration with the hospital’s systems or extra equipment for the doctor. Once the appointment is over, our AI processes the recording and turns it into a clear, structured summary.
Mike Dilke: And I understand it does more than just transcribe; it translates the “medical-speak” into something more understandable?
Bart Voorn: Exactly. We use AI to translate medical jargon into plain English. It can also translate the summary into other languages, like Turkish or Arabic, which is vital for accessibility. The goal is clarity. We want patients to walk away with a document they can actually understand and use to follow their care plan.
Mike Dilke: One concern people often have with health tech is privacy. What happens to the recording once the summary is made?
Bart Voorn: Privacy is a core pillar for us. We don’t store the data centrally. We process the recording, send the summary back to the user’s phone, and then delete the data from our servers. We cannot be hacked because we simply don’t keep the records.
Mike Dilke: That’s very reassuring. You also mentioned that it helps family members. How does that work?
Bart Voorn: Because the summary is on your phone, you can securely share it with loved ones or caregivers. Often, a spouse or child wants to know exactly what the doctor said, and this removes the “Chinese whispers” effect where the story gets mixed up as it’s retold. It keeps everyone on the same page.
________________________________________ Summary (300 Words)
In this episode of The Relaxback UK Show, host Mike Dilke sits down with Bart Voorn to discuss a common yet significant barrier to effective healthcare: patient recall and comprehension. Research indicates that patients forget or misinterpret up to 80% of the information shared during a medical consultation, a problem exacerbated by stress and the use of complex medical jargon. To address this, Vaughan and his team developed Ditto, a mobile application designed to bridge the communication gap between clinicians and patients.
The core functionality of Ditto is its simplicity. Patients use the app to record their consultations, allowing them to remain fully present and engaged with their doctor rather than struggling to take notes. Following the appointment, the app utilizes artificial intelligence to transform the recording into a concise, structured summary. Critically, the AI “translates” specialized medical terminology into plain, accessible language and offers translation into multiple languages, such as Turkish and Arabic, to support non-native speakers.
A significant portion of the discussion centers on security and practical utility.[2] Vaughan emphasizes that Ditto prioritizes user privacy by employing a “process-and-delete” model; recordings are processed into summaries and then permanently removed from the company’s servers, ensuring no central database of sensitive medical conversations exists. Beyond individual use, the app facilitates better coordination of care by allowing patients to share these accurate summaries with family members and caregivers, eliminating the confusion that often occurs when medical advice is relayed second-hand.
Ultimately, the podcast highlights how Ditto empowers patients to take control of their health journeys. By ensuring that medical advice is remembered, understood, and easily shareable, the app aims to improve treatment adherence and health outcomes while reducing the administrative burden of repetitive questions for healthcare providers.